Terms & Conditions

About This Policy

This Document Is An Electronic Record In Terms Of Information Technology Act, 2000 & Rules Thereunder As Applicable And The Amended Provisions Pertaining To Electronic Records In Various Statutes As Amended By The Information Technology Act, 2000. This Electronic Record Is Generated By A Computer System And Does Not Require Any Physical Or Digital Signatures. This Document Is Published In Accordance With The Provisions Of Rule 3 (1) Of The Information Technology (intermediaries Guidelines) Rules, 2011 That Require Publishing Privacy Policy. Please Read The Following Terms And Conditions Very Carefully As Your Use Of Service Is Subject To Your Acceptance Of And Compliance With The Following Terms And Conditions. By Subscribing To Or Using Any Of Our Services You Agree That You Have Read, Understood And Are Bound By This Document. If You Do Not Want To Be Bound By The Terms, You Must Not Subscribe To Or Use Our Services.

general Terms And Conditions

1.1 These Terms & Conditions Apply To Products Purchased Via www.ojlifestyle.com, Placed Through Social Media, Google Ads Or Offline On Phone Or Chat Or Through Our Customer Delight Team Which Are All Assets Managed By Oj Lifestyle Pvt Ltd, A Company Incorporated Under The Companies Act, 1956, (“company” Or “oj Lifestyle Pvt Ltd” And Its Successors And Assigns) Having Its Registered Address At 503/504, A2, Sankara Colony, P.l. Lokhande Marg, Chembur (west), 400043.

1.2 Please Read The Terms & Conditions Carefully Before Purchasing Any Products Or Availing Any Services On Any Asset Of The Oj Lifestyle Pvt Ltd. Any Purchase Made By You Through The Website Or Through Any Other Asset Shall Signify Your Acceptance Of The Supply Terms And Your Agreement To Be Legally Bound By The Same. In Addition To The Foregoing, You Shall Also Be Bound By The Terms Of Use Of The Website, Privacy Policy, Terms By The Vendor Or Additional Terms Of Service Which Are Displayed With The Selection Of The Product, If Any ("additional Terms"). If There Is Any Conflict Between The Supply Terms And The Additional Terms, The Additional Terms Shall Take Precedence In Relation To That Sale.

1.3 If You Do Not Agree With The Supply Terms, Please Do Not Access The Website Or Any Other Asset Of The Oj Lifestyle Pvt Ltd For Any Purchase Or Service.

1.4 The Website Uses Regular Industry Standard Technology Designed To Help Keep Your Personal Information Safe. The Secure Server Software (ssl) Encrypts All Information You Put In Before It Is Sent To Us. Furthermore, All Of The Customer Data We Collect Is Protected Against Unauthorized Access. To Prevent Unauthorized Access, Maintain Data Accuracy, And To Ensure Correct Use Of Information, We Will Employ Commercially Reasonable And Practicable Security Practices And Procedures, And Security Methods And Technologies. We Will Also Ensure On Reasonable Commercial Efforts That Any Agent Or Third Party That We Employ Complies With The Same Security Standards As Us For The Protection Of Your Personal Information.

1.5 Unfortunately, The Transmission Of Information Over The Internet Is Not Completely Secure. Although We Strive To Protect Your Personal Data, We Cannot Guarantee The Security Of Your Data While It Is Being Transmitted To Our Site; Any Transmission Is At Your Own Risk. Once We Have Received Your Information, We Have Commercially Reasonable Procedures And Security Features In Place To Reasonably Endeavor To Prevent Unauthorized Access

Business

2.1 The Websites Are A Platform That Facilitate The Online Sale And Purchase Of Merchandise And Services ("services") Offered By Third Party Vendors And Service Providers ("vendor/s"). Title To The Merchandise (“products”) Will Pass Directly From The Vendors To You

2.2 www.ojlifestyle.com Has The Right To Change Or Discontinue Any Service At Any Time, Without Notice. Thewww.ojlifestyle.com May Add Or Modify The Procedures, Modes, Processes Or Conditions Of Purchase At Any Time. Thewww.ojlifestyle.com Shall Not Be Liable To You Or To Any Third Party For Any Modification, Suspension Or Discontinuance Of Any Aspect Of The Services.

products & Services

3.1 www.ojlifestyle.com Enables The Sale Of A Variety Of Products. Shipping For All The Products On The Website Shall Be Per The Company's Policy, Which May Be Changed By www.ojlifestyle.com From Time To Time.
3.2 In Case You Receive A Damaged Product, Please Get In Touch With Our Customer Management Team On Company Hotline Number Or Write To Us On Support@ojlifestyle.com . Damage Will Be Assessed And A Solution Will Be Offered. The Product May Be Replaced Or Other Corrective Measure May Be Taken To Address The Issue.
3.3 Incase The Product Is Out Of Stock, Our Customer Management Team Will Get In Touch With You And A Refund Request Will Be Raised. For Paid Orders The Refund Will Be Processed Directly Into Your Debit/credit Card Or Online Account. The Money Will Reflect On Your Card Or In Your Bank Account Within 7 To 21 Working Days From When The Refund Request Was Raised. For Cash On Delivery (cod) Payments, There Will Be No Refund Given As No Payment Was Received By Us.
3.4 Company Has The Right To Change Or Discontinue Any Services At Any Given Time, Without Notice. Company May Add Or Modify The Procedures, Modes, Processes Or Conditions Of Purchase At Any Given Time. Company Shall Not Be Liable To You Or To Any Third Party For Any M Odification, Suspension Or Discontinuance Of Any Aspect Of The Services.
3.5 You Should Take All Responsibility For Your Own Actions In Utilizing The Products Purchased By You; Thewww.ojlifestyle.com Shall Not Be Liable For Any Such Action.
3.6 You Represent That You Are Of Legal Age To Form A Binding Contract And Are Not A Person Barred From Receiving Services Under The Laws As Applicable In India.
3.7 www.ojlifestyle.com Shall Not Be Responsible For Any Deficiency In Payment Of Consideration Payable Towards The Products Purchased On The Website.
3.8 In The Event That You Have Any Complaints Or Concerns With Respect To The Website Or Our Services, Please Contact Our Customer Management Team At Support@ojlifestyle.com Or Call Us On +91 9326 77302

user Account, Password & Security

you May Access And Use The Website And The Services Either As A Registered User Or As A Guest User. However, Not All Sections Of The Website And Services Will Be Accessible To Guest Users.

registered Users: Company Makes Certain Sections Of The Services Available To You Through The Website Only If You Have Provided Company Certain Required User Information And Created An Account And An Oj Id Through Certain Log-in Id And Password ("account"). You Can Create Your Account On The Website Through Logging In By Your Third Party Website User Id And Password Including That Of Www.facebook.com, Websites Owned By Yahoo Inc. Or Its Subsidiaries, Google Inc. Or Its Subsidiaries, Twitter Or Any Other Social Media Website Or Any Other Internet Service As Permitted On The Website (company Id And/or Other Third Party Login Identification As Provided Above Are Individually And Collectively Referred To The "account Information").

in The Event You Register As A User By Creating An Account In Order To Avail Of The Services Provided By The Website, You Will Be Responsible For Maintaining The Confidentiality And Security Of The Account Information, And Are Fully Responsible For All Activities That Occur Under Your Account. You Agree To (a) Immediately Notify Company Of Any Unauthorized Use Of Your Account Information Or Any Other Breach Of Security, And (b) Ensure That You Exit From Your Account At The End Of Each Session. Company Cannot And Will Not Be Liable For Any Loss Or Damage Arising From Your Failure To Comply With This Section. You May Be Held Liable For Losses Incurred By Company Or Any Other User Of Or Visitor To The Website Due To Authorized Or Unauthorized Use Of Your Account As A Result Of Your Failure In Keeping Your Account Information Secure And Confidential.

you Shall Ensure That The Account Information Provided By You In The Website's Registration Form Is Complete, Accurate And Up-to-date. Use Of Another User's Account Information For Availing The Services Is Expressly Prohibited.

if You Provide Any Information That Is Untrue, Inaccurate, Not Current Or Incomplete (or Becomes Untrue, Inaccurate, Not Current Or Incomplete), Or Company Has Reasonable Grounds To Suspect That Such Information Is Untrue, Inaccurate, Not Current Or Incomplete, Company Has The Right To Suspend Or Terminate Your Account And Refuse Any And All Current Or Future Use Of The Website / Assets / Services (or Any Portion Thereof).

guest Users: The Website Also Allows Limited Access To The Services For Unregistered Users (also Called As 'guest Users'). Such Users Will Be Able To Browse The Website And Use The Services For The Purpose Of Purchasing Goods, And Placing Orders. However, You Will Not Be Provided With Access To Certain Benefits Reserved Only For The Purpose Of Registered Users. These Benefits May Change From Time To Time.

we Work With Various Online Partners For Showing 3rd Party Ads. Each Of These Partners Would Have A Privacy Policy Unique To Their Organization.

pricing Information & Accuracy Of Content

5.1 The Pricing Information Relating To The Product Shall Be As Disclosed To You At The Time Of Your Purchase.

5.2 www.ojlifestyle.com Does Not Guarantee That The Price Will Be The Lowest In The City, Region Or Geography. Prices And Availability Are Subject To Change Without Notice Or Any Consequential Liability To You

5.3 While www.ojlifestyle.com Strives To Provide Accurate Information Relating To Products, Services Including Pricing Information, Typographical And Other Errors May Occur. In The Event That A Product Or Service Is Listed With Incorrect Price Or With Incorrect Information Due To An Error, www.ojlifestyle.com May, At Its Discretion, Weither Contact You For Instructions Or Cancel Your Order And Notify You Of Such Cancellation. www.ojlifestyle.com Will Have The Right To Modify The Price Of The Product And Contact You For Further Instructions Via The E-mail Address Provided By You At The Time Of Registration, Or Cancel The Order And Notify You Of Such Cancellation. If www.ojlifestyle.com Cancels The Order After The Payment Has Been Processed, The Entire Amount Will Be Remitted To Your Account From Which The Payment Was Made.

5.4 The Product Displayed On The Website May Slightly Vary From The Actual Product.

credit Card Information

6.1 You Might Be Required To Provide Your Credit Or Debit Card Details To The Approved Payment Gateways While Making The Payment. In This Regard You Agree To Provide Correct And Accurate Credit/debit Card Details To The Approved Payment Gateways For Availing Services On The Website. You Shall Not Use The Credit/debit Card That Is Not Lawfully Owned By You. The Information Provided By You Will Not Be Utilized Or Shared With Any Third Party Unless Required In Relation To Fraud Verifications Or By Law, Regulation Or Court Order. You Will Be Solely Responsible For The Security And Confidentiality Of Your Credit/debit Card Details. www.ojlifestyle.com Expressly Disclaims All Liabilities That May Arise As A Consequence Of Any Unauthorized Use Of Your Credit/debit Card.

6.2 Kindly, Note That The Company Does Not Access Or Store Your Payment Card Details (i.e. Credit/debit Card Number, Expiration Date, Cvv Etc.). When You Make A Purchase Using Your Card, All Required Transaction Details Are Captured On The Secured Payment Page, And Encrypted Using Industrial Strength Cipher, And Are Securely Transmitted To Your Card Issuer For Obtaining An Authorization Decision. At No Time During The Purchase Process Or Thereafter Does Company Have Access To, Or Store, Your Complete Card Account Information.

6.3 Company May Have Existing Arrangements With Its Banks, Regarding Limits On The Amounts You Can Pay In The Course Of A Single Transaction. Company Will Work Towards Ensuring That You Are Made Aware Of Such Limits If They May Be Applicable To You. However, Company Shall Be Under No Liability Whatsoever In Respect Of Any Loss Or Damage Arising Directly Or Indirectly Out Of The Decline Of Authorization For Any Transaction, On Account Of You/cardholder Having Exceeded The Present Limit Mutually Agreed By Company With Its Bank From Time To Time.

6.4 For Your Making Payments For Buying The Products On The Website, In Addition To These Terms, The Terms And Conditions Of Your Bank, Applicable Financial Institution And/or Card Issuing Association May Also Be Applicable To You. Your Bank, Financial Institution Or Card Issuing Association May Decline Or Prevent You From Making Electronic Payments For Buying The Products On Website And Company Does Not Control The Same And Shall Be Liable For The Same.

6.5 Payment Facility For Your Orders: Company May From Time To Time Contract With Third Party Payment Service Providers Including Banks To Open Nodal Bank Account Under Applicable Indian Laws, To Facilitate The Payment Between Users I.e. Buyers And Sellers And For Collection Of Company's Fees And Other Charges. These Third Party Payment Service Providers May Include Third Party Banking Or Credit Card Payment Gateways, Payment Aggregators, Pre-paid Instruments, Cash On Delivery Or Demand Draft / Pay Order On Delivery Service Providers, Mobile Payment Service Providers Or Through Any Facility As May Be Authorized By The Reserve Bank Of India For Collection, Refund And Remittance, As The Case May Be Of Payment Or Supporting The Same In Any Manner. Company Shall Initiate The Remittance Of The Payments Made By You For Your Purchase Orders On The Website After The Products Are Delivered To You And The Date Of Completion Of Transaction Shall Be After The Products Are Delivered To You And Such Other Additional Time As May Be Agreed Between Company And Sellers.

6.6 While Availing Any Of The Payment Method/s Available On The Website, We Will Not Be Responsible Or Assume Any Liability, Whatsoever In Respect Of Any Loss Or Damage Arising Directly Or Indirectly To You Due To:

• Lack Of Authorization For Any Transaction/s, Or
• Exceeding The Present Limit Mutually Agreed By You And Between "bank/s", Or
• Any Payment Issues Arising Out Of The Transaction, Or
• Decline Of Transaction For Any Other Reason/s

delivery Of The Product

7.1 Your Shipping Address And Pin Code Will Be Verified With The Database Of Thewww.ojlifestyle.com Before You Proceed To Pay For Your Purchase. If Your Order Is Not Serviceable By Delivery Partners, Vendors, Or Your Location Is Not Covered By Us, We Would Request You To Provide Us With An Alternate Shipping Address Which We Expect To Have On Our Delivery Partner’s/vendor’s Delivery List. If There Is Any Dispute Regarding The Shipment Of The Products Or Services For The Area Not Covered By www.ojlifestyle.com, We Will Not Be Held Responsible For The Non-delivery Of The Product. In Case You Book Multiple Orders For The Products And Services In One Transaction, Efforts Will Be Made To Ship All Products Together. However, This May Not Always Be Possible.

7.2 Cancellation By Us: -

we Reserve The Right, At Our Sole Discretion, To Refuse Or Cancel Any Order For Any Reason. If The Order Is Cancelled By Us, Lost Or Un-delivered To Your Preferred Location, We Will Refund The Complete Order Amount Including Any Shipping Charges, If Paid Online, To The Same Account From Which The Payment Was Received. If You Return An Order Delivered To You, Order Shipping Charges Will Not Be Refunded.

return Policy For Products: -

8.1 If You Receive A Damaged/defective Product Or A Product That Does Not Comply With The Specifications As Per Your Original Order, Please Get In Touch With Our Customer Management Team

8.2 Upon Receiving Your Complaint, www.ojlifestyle.com Shall Verify The Authenticity And The Nature Of The Complaint And If We Are Convinced That The Complaint Is Genuine, We Will Inform The Relevant Vendor Of Said Complaint And Request For A Replacement. If The Complaint Is Frivolous Or Baseless, We Reserve The Right To Take Legal Actions Against You And You Will Be Solely Liable For All Costs Incurred By www.ojlifestyle.com In This Regard.

8.3 Please Notify www.ojlifestyle.com Regarding The Return Request By Contacting Customer Management Team On Hotline Number Or Write To Us On Support@ojlifestyle.com Within 7 (seven) Days Of Your Order Reaching You. If You Are Unable To Do So Within 5(five) Days, The Vendor Shall Not Be Held Liable For The Failure To Replace The Order.

following Are The Rules Apply To Our Return Policy: -

1. All Items To Be Returned Or Exchanged Must Be Unused And In Their Original Condition With All Original Tags And Packaging Intact.
2. Under Exchange Policy, Only Size Exchanges Are Allowed. Items Can Be Exchanged For A Similar Size Or A Different Size.
3. In Case You Have Purchased An Item Which Has A Free Gift/offer Associated With It And You Wish To Return The Main Item, Then You Will Have To Return The Free Product As Well.
4. In Case The Product Is Out Of Stock, Our Customer Management Team Will Get In Touch With You And A Refund Request Will Be Raised. For Paid Orders The Refund Will Be Processed Directly Into Your Debit/credit Card Or Online Account, From Where The Payment Had Originated. The Money Will Reflect On Your Card Or In Your Bank Account From Where The Payment Had Originated Within 7 To 21 Working Days From When The Refund Request Was Processed And Accepted. For Cash On Delivery (cod) Payments, There Will Be No Refund Given As No Payment Was Received By Us.
5. A Promo Code, Once Used Shall Not Be Reused/ Refunded In Case Of Cancellation Of Order Either By You Or The Company.
6. In Case Of Any Query You May Contact Customer Service Team On Hotline Number Or Write To Us On Support@ojlifestyle.com
7. For Cash On Delivery Transactions, Refunds, If Any, Will Be Made Via Demand Draft In Favor Of The Buyer (as Per Registration Details Provided By The Buyer).

No compensation policy

9.1 The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. www.ojlifestyle.com holds the rights to cancel orders and block accounts of such customers without any prior notice.

Warranties & claims: -

10.1 Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.

Indemnifications and limitation of liability: -

11.1. You agree to indemnify, defend and hold harmless OJ LIFESTYLE PVT LTD from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by OJ LIFESTYLE PVT LTD that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.

11.2. In no event shall OJ LIFESTYLE PVT LTD and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not OJ LIFESTYLE PVT LTD has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Not with standing anything to contrary, OJ LIFESTYLE PVT LTD entire liability to you under these terms of offer for sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

Governing law.

12.1 These terms & conditions and the relationship between you and the OJ LIFESTYLE PVT LTD be governed in accordance with the laws of India without reference to conflict of laws principles.

12.2 All claims, differences and disputes arising under or in connection with or in relation to the terms & conditions or any transactions entered into on or through the website or the relationship between you and the OJ LIFESTYLE PVT LTD shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra and you hereby accede to and accept the jurisdiction of such courts.

General terms for offers, promotion, contests.

13.1 www.ojlifestyle.com shall introduce various offers, promotions, and contests from time to time. The terms and conditions for these shall be separately called out and www.ojlifestyle.com reserves right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation.

13.2 No promotional code and/or coupon can be used against any products from the sale section, guest editor section and against any and all consignment products.

13.3 While participating in such contests/ promotions, you hereby agree to release and hold www.ojlifestyle.com harmless from any claims or demand.

13.4 Winners to contests will be decided by the team at www.ojlifestyle.com and www.ojlifestyle.com is not obliged or required to disclose the mechanism of the same.

13.5 www.ojlifestyle.com reserves the right to vary any of the terms and conditions of the contest and the decision of www.ojlifestyle.com shall be valid and binding on the contestants.

13.6 Any abusive language or misbehavior by the customer(s) will not be entertained by OJ LIFESTYLE PVT LTD.

13.7 All personal information collected, in the course of this contest shall be kept confidential. www.ojlifestyle.com shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest.

13.8 The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid.

13.9 If @ojstylesslife regrams or shares any participants photo that does not mean that participant is a winner. A participant will only be considered a winner once www.ojlifestyle.com explicitly declares the same.

13.10 Entries being featured on www.ojlifestyle.com Instagram handle and Facebook page are entirely up to the discretion of www.ojlifestyle.com.

13.11 If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content.

13.12 All other terms and conditions on the www.ojlifestyle.com with a hyperlink, not in conflict with these terms and conditions, shall prevail.

13.13 All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the courts of Mumbai, Maharashtra.

13.14 This contest is void where prohibited by law.